Product

Define

The heart of Mirror42 is a KPI Master Data Management repository that customers use to define, plan, and share the KPIs that reflect their organizational goals.

The result: a common language for the IT organization to communicate with the business and other IT stakeholders such PMO offices, finance and ICT audit.

Our repository comes with hundreds of Metric & Key Performance Indicator Libraries pre-loaded that can be quickly and easily selected from a pick list to use off the shelf, or as a starting point for your own definitions. You can build your library of KPIs yourself and share them through a portal, or allow stakeholders to collaborate in the definition process.

Measure

Once you’ve established the KPIs that reflect your corporate goals, you can begin to measure your performance against them in a fraction of the time it takes with traditional solutions. Mirror42 organizes business data based upon reference - allowing you to work with a fixed data warehouse structure and avoid the need for custom ETL tools and data warehouse design for every additional data source. Our out-of-the-box connectors reduce deployment times to weeks rather than months. We can even speed up your current data warehouse initiative.

Improve

Using your KPI library and performance information gathered from data sources throughout your organization you can not only capture trends over time, but also provide end-users with a real-time view of current activities. Easily create dashboards and web portals to communicate the facts and implement collaboration and workflow to drive your improvement programs. Using Mirror42 you can roll-out your performance management initiative at the speed you want with a solution that scales with your needs.

Pre-Packed Content

KPI Libraries for…

  • IT Financials
  • IT Services & SLA’s
  • ITIL Process Quality
  • IT Resources
  • Outsourcing
  • PPM Processes
  • Application Management
  • COBIT
  • IT Controls for Sarbanes Oxley

Metric collectors for…

  • HP ServiceDesk
  • HP ServiceCenter
  • HP Service Manager
  • HP OVIS
  • HP OV Reporter
  • HP AssetCenter
  • HP BAC
  • HP Project Portfolio Center
  • Remedy ARS
  • CA ServiceDesk
  • CA Wily
  • CA Clarity
  • Tivoli ServiceDesk (MRO)
  • Nagios

…and plenty more! Pre-packed content is a great way to kick start your IT performance management initiative.